The workspace page shows an “unavailable” message.
The workspace feature flag is off. Turn on Enable Workspace in Settings → Agent Workspace → General, and confirm HVNLY_WORKSPACE_ENABLED is not defined as false in wp-config.php.
Deep links like /agent-dashboard/properties return the wrong page.
Enable pretty permalinks (Settings → Permalinks) and re-save them. Without pretty permalinks the workspace uses hash URLs instead.
An agent’s verification link says it is invalid or expired.
Links expire after 24 hours and are single-use, and requesting a new link invalidates all older ones. Have the agent sign in and use Resend verification email, or verify them manually from the Users list (Mark verified).
An agent registered but cannot sign in.
If Registration Mode is Admin Approval, the account is Pending until you approve it on the Agents screen. Also check the lifecycle status is not Suspended, Blocked, or Archived.
“Continue as guest” is not showing on the login screen.
Turn on Allow Guest Login in Settings → Agent Workspace → General, and confirm HVNLY_WORKSPACE_GUEST_ENABLED is not defined as false.
A guest sees “Too many guest sessions from this address.”
Guest sessions are rate-limited to 10 per IP address per 10 minutes. Wait and try again.
An image upload is rejected.
Listing images must be JPEG, PNG, or WebP and 5 MB or smaller. Profile photos also accept GIF but never SVG.
The Taxonomy Requests admin page is missing.
The menu link appears only after the first request has been submitted.
Agent identity data looks inconsistent after a migration.
Run the read-only scan at Tools → Havenlytics Health. Deterministic issues offer a one-click Repair; ambiguous ones are flagged for manual action.